Senseigigs is a matchmaker — nothing more, nothing less. We connect white-collar professionals (Providers) with businesses that need short-term project work (Hirers). We run the marketplace, the contract system, the escrow, the messaging, and the dispute process.

We are not your employer, agent, or business partner. We don't perform the Services, we don't guarantee their quality, and we don't get involved in how a project is run day-to-day. The contract is between you (Hirer) and you (Provider) — we just hold the money and run the track.

You must register and keep your information accurate. You're one person, one account — no duplicates.

• We use Singpass/Corppass or equivalent for identity verification. You consent to this.
• Hirers can authorise an agent to post jobs on their behalf — but the Hirer stays legally responsible.
• Providers must pass background screening before their first gig — criminal records, professional sanctions, financial risk. You must disclose any disqualifying matters upfront.
• Failure to complete verification can freeze your account or funds.

• Fixed-Price Contract — A defined scope, a defined price, one completion. Best for projects with clear outputs.
• Milestone Contract — Broken into stages, each with its own deliverable, payment, and completion certificate. Hirer funds each milestone upfront. Payment releases when the milestone is accepted.
• Periodic Contract — Ongoing work billed by time period (weekly, monthly, etc.). Must specify a rate and a review period.

Every contract must go through the Platform's Contract Facility. Contracts formed outside the platform don't get Senseigigs' escrow or DRS protections.

Money doesn't go straight from Hirer to Provider. It sits in escrow with Senseigigs until work is accepted.

• Hirers must deposit the full Proforma Value into escrow before work starts. This includes the Service Fee, the applicable Platform Fee (5%), agreed out-of-pocket expenses, taxes, and payment processing costs. No escrow = no contract.
• Where the Service Contract specifically authorises it, advances against escrowed funds can be released to the Provider for pre-approved out-of-pocket expenses at contract commencement. Unused amounts must be returned.
• After work is accepted (or deemed accepted), escrow releases to the Provider — minus the Provider Commission (2%) and the Project Guarantee Withholding.
• Interest earned on escrowed funds accrues to Senseigigs as remuneration for running the payment administration. You do not earn interest on money sitting in escrow.

• Provider submits a Notice of Completion through the platform.
• Hirer has 5 working days to accept, request corrections, or raise a dispute.
• If the Hirer goes silent: work is deemed accepted. Payment releases. No further disputes on those deliverables.
• An Interim Completion Certificate (for milestones) triggers partial escrow release. A Final Completion Certificate closes everything out.

Both parties must also submit ratings within 10 Business Days of completion. If the Hirer doesn't rate within that window, the work is deemed fully accepted and payment releases without further action.

All fees are set in Schedule 1 – Fee Table. Senseigigs can change the table with notice; the rate locked in at contract formation stays for that contract's life.

If you met through Senseigigs, you must keep working through Senseigigs for 24 months from the end of your last contract together. This covers you, your employees, agents, affiliates, and any entity you control.

Want to go direct legitimately? Ask Senseigigs for a waiver. The Conversion Fee is the greater of 12% of the first year's engagement value or SGD 7,500. Pay it, get written confirmation, and you're free to work direct.

Even if you negotiate a bespoke Service Contract, these provisions apply to every transaction on the platform. Four of them are genuinely locked — you cannot contract out of them. One is the platform default, but it can be overridden in writing.

Non-modifiable — always applies, no exceptions

• Confidentiality §5.14 — Everything shared in connection with a gig is confidential. Both parties. Lasts for the contract period plus any specified survival period.
• Data Protection §5.15 — You must comply with Singapore's PDPA 2012. Any personal data shared in a project must be handled lawfully and only for the purpose it was shared.
• Compliance with Law §5.16 — You must comply with all applicable laws (Singapore and your local jurisdiction). No exceptions, no "I didn't know".
• Dispute Resolution & Governing Law §5.23 — All disputes go through the DRS first. Singapore law governs. SIAC arbitration for escalated disputes. No class actions.

Platform default — applies unless you change it in the contract

• IP Ownership §5.13 — By default, Providers retain IP they created and Hirers receive a licence to use the deliverables. This default can be varied: if you want full IP assignment, put it explicitly in the Service Contract, properly drafted and executed. A vague reference won't do it.

Before you can sue anyone or go to arbitration, you must go through the Dispute Resolution Service (DRS). The DRS is Senseigigs' in-platform dispute process — mandatory first stop for any contract dispute.

• File a dispute through the platform. Pay the non-refundable DRS filing fee.
• The DRS decides based on platform evidence: messages, contracts, submissions, records. It does not consider evidence from outside the platform unless you submit it through the DRS process.
• DRS determination is final and binding. By signing up, you've agreed to abide by it.
• Senseigigs can initiate DRS proceedings on its own motion (e.g., if it detects abandonment or misconduct).
• Where DRS is genuinely unsuitable, disputes escalate to SIAC mediation, then arbitration in Singapore.

Every time you accept a contract, you are making a legally binding warranty that you have no conflict of interest. This is defined broadly.

• You don't have any actual, potential, or perceived COI that could affect your independence or loyalty to the Hirer.
• The work you're doing doesn't conflict with the Hirer's (or their affiliates') business interests.
• The work doesn't breach any NDA, non-compete, exclusivity, non-solicitation, or restraint-of-trade obligation you're under — past employment, current consulting arrangements, settlement deeds, anything.
• The work doesn't breach any fiduciary duty or duty of loyalty you owe to any third party.

Your Project Completion Rate (PCR) tracks the percentage of your projects you complete without abandonment or confirmed failure. It drives your ranking and visibility.

• Minimum PCR of 90% to remain eligible for platform recommendations and curated opportunities.
• Every cancellation counts against it — even ones not your fault, unless the DRS finds otherwise.
• Abandonment triggers a "Project Failure" strike. Enough strikes and your visibility collapses.

You can create up to 5 Showcases on your profile — curated examples of your capabilities, work, and expertise. Showcases are your shop window.

Showcases must be accurate and yours. Misrepresentation in a Showcase is a breach of your warranties and could affect your ability to use the platform.

• You must provide everything the Provider needs to do the job: information, decisions, materials, access. On time.
• Response time: 2 Business Days for messages through the platform. Going silent for 7+ Business Days entitles the Provider to suspend work and request cancellation — with payment for work done.
• If you don't respond to submitted work within 5 Business Days, it is deemed accepted. No do-overs.
• Review and rate the Provider within 10 Business Days of a Final Completion Certificate. Don't rate = deemed full acceptance = payment releases.

This applies to everyone. If you can't respond in time, send a holding message saying when you will. Silence has consequences:

• Provider goes silent → Hirer gets full refund of unfunded milestones; Provider gets a "Project Failure" strike.
• Hirer goes silent → Provider gets a time extension equal to the delay; after 7 Business Days, Provider can suspend or cancel with payment for work done.

• No harassment, abuse, threats, or intimidation. This includes Platform staff.
• No sharing personal contact details with other Users in Public Areas (to avoid circumvention).
• No posting illegal, defamatory, obscene, or infringing content.
• No uploading malware, scripts, or anything that could harm the platform or other users' systems.
• No impersonating another person or letting someone else use your account.
• No pyramid schemes, surveys, chain letters.
• No off-platform solicitation of Users you met through the platform (during the Non-Circumvention Period).

Professional misconduct (repeated abandonment, exceeding dispute thresholds, persistent non-communication) can result in ranking penalties, account restrictions, or termination.

By default, Providers own the IP they create. Hirers get a licence to use the deliverables for the purpose they were commissioned for.

If you want full IP assignment — put it explicitly in the Service Contract. A vague reference won't do it. The assignment needs to be properly drafted and (where required by law) executed as a deed.

The Platform itself, its design, software, branding, and underlying technology belongs to Senseigigs. You get a limited, revocable licence to use it. Don't scrape it, reverse-engineer it, or build competing tools from it.

Everything shared in connection with a gig — business information, briefs, deliverables, communications — is confidential. This is mutual: Hirers must keep Provider methods and materials confidential; Providers must keep Hirer information confidential.

Confidentiality obligations survive the end of the contract for the period specified in the contract (or applicable law, if longer).

• Senseigigs is not responsible for the quality of any work performed through the platform. That risk sits between Hirer and Provider.
• We don't verify every credential Providers claim. Background checks are a filter, not a guarantee.
• We can suspend, restrict, or terminate accounts with or without notice if we detect fraud, circumvention, misconduct, KYC failures, or AML concerns.
• We can place a hold on disbursements if we suspect fraud, chargebacks, regulatory issues, or an active DRS investigation.
• Our total liability to you is capped — check the full Terms for the exact figure.
• Force Majeure covers us (and you) for events beyond reasonable control. Your competing professional commitments are not Force Majeure.

• Singapore law governs these Terms and every contract formed through the platform.
• Disputes must go through the DRS first. If the DRS can't resolve it, the fallback is SIAC mediation, then SIAC arbitration, seated in Singapore.
• Emergency injunctive relief can be sought in Singapore courts without going through DRS first — but only where genuinely urgent.
• The ToS can be updated by Senseigigs. Material changes come with notice. Continued use = acceptance.
• Electronic acceptance (clicking agree, submitting a contract form) is fully legally binding — treated as a signed document.